Provide technical support for hardware and software services including desktop support, Windows Servers, Enterprise Printing, and specialist software installations.
Act as an escalation point for incidents, manage ticket queues, liaise with users, and collaborate with various other teams
Assist in maintaining hardware, software, and supporting infrastructure by resolving incidents, liaising with support teams, performing daily checks and maintenance tasks.
Contribute to the development of technical documentation.
Set up and configure hardware and software
Provide desktop support from offices nationwide as/when requested
What you need:
Minimum of 3 years' experience providing technical support in a complex, enterprise environment.
Experience in installing, configuring, and setting up desktops, including troubleshooting technical issues.
Strong technical proficiency with Windows Servers, VMware, Enterprise Printing, etc.
Solid functional skills, serving as an escalation point for incidents, managing ticket queues, and liaising with users and the Service Desk.
Willingness to support critical issues and updates outside of normal business hours occasionally.
